But worry not, microsoft has decided to graciously extend their warranty to cover the thermally challenged hardware.
Simply call 1-800-4MY-XBOX, and microsoft will gladly send you a box, postage paid, to ship your xbox back to them in, so they can confirm the issue, and send you a
Sounds easy right? One phone call and 3 hours later, I hadn't spoken to a single soul. I called in the evening on the west coast, so I don't imagine they were in peak hours. At hour two, I went online and signed myself up for a LIVE account (with the hottest news, tips, and spam straight to my e-mail box!) so I can begin the warranty process. Entered the serial number and found my hardware to be covered, and was advised that a shipping box would be arriving shortly. I left the phone on hold just to yell at whoever picked up the phone when my turn finally came. I hung up after three hours.
Excuse my cynicism, the (online) process doesn't take much time, and they are indeed replacing consoles, but I feel this whole bit of nonsense could have easily been avoided, and would have been better for both parties.
We'll see how it goes.
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